Ganja House Bangtao

Frequently Asked Question

No Question too big or small

We know you guys and girls have questions so we took the time to detail below the questions most frequently asked by our customers to save you time and effort. If you have a question which is not answered below feel free to hit the Whatsapp button and we will get back to you.

Do you deliver to Hotels?

Yes we do, all hotels and Villas in Phuket.

What cities do you deliver to?

We offer our same-day delivery to every major area in Phuket . 

Same-Day delivery areas

Bangtao, Surin, Kamala, Patong, Karon, Kata, Rawai, Chalong, Phuket Town, Nau Yang, Panwa Cape.

How Do I Register?

Sign up in one minute

Click here to register

Please fill in your details and you’re all set to place an order!

Please have your ID ready.

Do you offer contactless delivery?

Yes we do!

Please select our contactless delivery options

We can leave it in your mailbox, at your front door or you may specify special instructions on the checkout  page. 

How will my order be packaged ?

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We delivery using mailers or nondescript boxes with no indication of what is inside.

Can I return or exchange my product?

If you are not happy with our product or services, contact our customer service team with your order number. 

Send an e-mail to [email protected] and we’ll be happy to make things right!

Can I cancel/change my order?

Please text ‘cancel’ to our WhatsApp or Line Messenger number with your order number.
To change your order you will need to cancel and place a new order.

How do I earn points?

To earn points you can

  • review a product for 100 points
  • make purchases $10 spent will get you 10 points

Please contact us for more information on how to earn points in different ways.

What are your delivery hours?

We take orders between 10am and 2am 7 days a week.

Cash on Delivery orders are delivered between 10:00am and 10pm.

Bank Transfer and Crypto payments allow us to deliver later into the evening

Due to conditions such as order volume or traffic it may take a bit longer to deliver your order, rest assured your package is on its way.

Can I schedule my order for a different day?

Yes  you may order up to two days in advance.

On the checkout page you may choose a date and time that’ s suitable for your needs.

What payment methods are accepted?

We accept Bank Transfer, Cryptocurrency or cash on delivery

Why is my order taking longer than usual?

  • Your order is still on its way!

    Our delivery time slots are estimated times and factors such as traffic and order volume may affect these times.

    We will do our best to deliver your package in a timely manner.

Can you deliver to my House/Villa?

Yes we can

I dont have a Thai Bank account, how can I pay?

Most of our customers setup Wise accounts to pay us if they dont have Thai Bank Accounts. This is an instant process and allows you to make payments to us which are instant and will allow us to deliver to you at all hours.

Yes Cannabis is now legal in Thailand for those above 21 years of age. Not legal advice.

Can I collect from you?

Yes we offer a pick up service. Please contact our team by Whatsapp or Line to arrange it.

Do you deliver to Hotels?

Yes we deliver to all hotels in fact we will deliver anywhere.

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